When you visit sincerelydivine.com, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
What we collect: Browser version, IP address, time zone, cookie data, pages viewed, search terms, and how you interact with the site.
Why: To load the site accurately and to perform analytics to optimise the site experience.
How: Collected automatically via cookies, log files, web beacons, tags, or pixels.
Shared with: Shopify (our store processor).
What we collect: Name, billing and shipping address, payment information, email address, and phone number.
Why: To fulfil your order, process payment, arrange shipping, send order confirmations, and communicate with you.
How: Collected directly from you at checkout.
Shared with: Shopify (our store processor).
What we collect: Any information you provide when contacting us.
Why: To provide customer support and resolve any queries.
How: Collected directly from you.
We share your personal information with service providers to help us provide our services and fulfil our contracts with you. Specifically:
We use Shopify to power our online store. You can read more about how Shopify uses your personal information at shopify.com/legal/privacy.
We may also share your personal information to comply with applicable laws and regulations, or to respond to a lawful request for information.
We use your personal information to provide our services, which includes offering products for sale, processing payments, fulfilling and shipping your order, and keeping you informed about new products and offers.
Lawful Basis (GDPR)If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases: your consent; the performance of a contract between you and us; compliance with our legal obligations; to protect your vital interests; and for our legitimate interests, which do not override your fundamental rights and freedoms.
RetentionWhen you place an order through the site, we will retain your personal information for our records unless and until you ask us to erase it. Please see 'Your Rights' below for more information.
Automated Decision-MakingWe do not engage in fully automated decision-making that has a legal or otherwise significant effect on you. Our processor Shopify uses limited automated decision-making to prevent fraud, including temporary denylisting of IP addresses and credit cards associated with repeated failed transactions. These measures do not have a significant legal effect on you.
If you are a resident of the EEA, you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. To exercise these rights, please contact us at info@sincerelydivine.com.
Your personal information will be initially processed in Ireland and may then be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper.
A cookie is a small amount of information downloaded to your device when you visit our site. We use functional, performance, and analytics cookies to improve your browsing experience — for example, remembering your login and region preferences so you don't have to re-enter them each visit.
You can control cookies through your browser settings. Please note that blocking cookies may affect your experience on the site.
Essential Cookies| Name | Function |
|---|---|
| _ab | Access to admin. |
| _secure_session_id | Navigation through the storefront. |
| cart | Shopping cart. |
| cart_sig | Checkout. |
| cart_ts | Checkout. |
| checkout_token | Checkout. |
| secret | Checkout. |
| secure_customer_sig | Customer login. |
| storefront_digest | Customer login. |
| _shopify_u | Updating customer account information. |
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences. |
| _landing_page | Track landing pages. |
| _orig_referrer | Track landing pages. |
| _s | Shopify analytics. |
| _shopify_fs | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics — marketing & referrals. |
| _shopify_sa_t | Shopify analytics — marketing & referrals. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
Most cookies are persistent and will expire between 30 minutes and two years from the date they are downloaded. Session cookies last only until you close your browser.
Please note that blocking cookies may not completely prevent how we share information with third parties. For more information visit allaboutcookies.org.
Because there is no consistent industry standard for responding to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal and regulatory reasons. We encourage you to review this page periodically to stay informed.