Terms & Conditions

All products are handmade by Sincerely, Divine and sale is subject to the following terms and conditions.

This invoice also acts as an order confirmation. Please check that all information is correct upon receipt. If anything needs to be amended please email info@sincerelydivine.com

All products are made in a kitchen that uses dairy, nuts, gluten and eggs.

For specific allergy advice please email info@sincerelydivine.com


Payment terms are detailed on the invoice and must be paid (booking fee or in full) within 48 hours of the invoice being sent. Failure to do so will result in the order being automatically cancelled.

Prices are liable to change at any time. Changes will not affect orders of which we have already sent you an invoice.

Custom Orders

All custom orders are freshly handmade to meet your requirements. Whilst every effort is made to get this as exact as possible, please note that specific colour requests may not be an exact match.

All products are handmade and therefore inconsistencies and imperfections may occur between designs.

Any orders accepted with less than 1 weeks notice will be subject to a ‘rush order fee’.

Postal Orders

Orders are sent out via Royal Mail 1st class signed for as standard unless a different method has been agreed. Every effort has been made to ensure your order has been packed well and securely. In the event that any damages occur in transit, we are not liable.


Orders being collected in person must be made on the agreed date and time.

If for any reason you are unable to collect on the date agreed, alternative arrangements must be made for the goods to be collected within 24 hours of the original date.

We will not be liable for freshly baked goods or products after this time.

Goods are at your own risk once collected and any damage caused after this time, we are not liable for.


If for any reason you wish to cancel your order in part/full please give at least 1 WEEK notice prior to the due date.

Please note if you cancel within 1 WEEK of the due date, a cancellation fee will be charged.

If you wish to add to or amend your order, please give as much notice as possible. If we have enough time to fulfill your requests then we will accommodate you. A revised invoice will be sent as confirmation.


We do hope that you are pleased with your purchase. However, if upon collection or delivery you find that your products are not as what you ordered and are different from the order confirmation then please email ASAP to info@sincerelydivine.com

Any refunds given regarding the dispute of an order are solely at the discretion of ‘Sincerely, Divine’ and are not automatic.

Full/partial refunds will only be considered once the product been returned in its entirety and assessed. Any goods that have been opened from their individual packaging will not be refunded.